by The Associated Press
ROCHESTER, N.Y. (AP) — Starbucks has apologized to a 24-year-old woman who said she wasn't allowed in a Rochester-area store because she had a service dog.
The Democrat and Chronicle of Rochester reports that Amy Kaplan of suburban Brighton said she was denied service after entering a Starbucks on Sunday afternoon with her service dog, a malamute named Zero.
Kaplan suffered a traumatic brain injury in a traffic accident, and the dog helps her cope with memory issues and anxiety.
She posted a video to YouTube in which an employee tells her she can't come in the store with a service dog.
A Starbucks official told Kaplan in an email that he wanted to personally apologize.
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I'm completely speechless by this woman not being able to enter Starbucks. I could see if it was a non service dog and they do not want pets in the store but a person going into the store with a dog that is there to help should never be told they can not enter.
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